Steps in the screenshots correspond to the numbers in the headings.
There may be times as an IPS Site Service Rep or as an external customer that you will want to know if it is possible for IPS to repair an item. If you know that you want to submit the repair, and you can find the part number in the ATS eCommerce Store, you can use the "Request a Quote" functionality that exists in the system.
However, there may be many times when you do not have an IPS/ATS Part Number, or you may just want to see if this is something that CAN be fixed, as part of your investigating your options.
In these situations, a form is available to allow a Capability Request to be submitted. This allows you to submit a form to see if we are able to do the repair.
This form is available whether or not the SSR/customer is actually signed into the ATS Store.
From the ATS Storefront, click on the Capability Request.
If this is outside normal business hours, please call the number provided 1-800-328-7287
1. Complete the information - Starting with 1 - Part Information. Required fields are noted in Red.
A. Enter the OEM (Manufacturer)
B. Enter the OEM/MFG Part Number
C. Enter the Customer Part Number if available. (This field will be used by the Repair and Shipping Teams.)
D. Enter the Manufacturer of the Machine the part came off of. (This field will be used by the Repair and Shipping Teams)
E. Enter the Description
F. Enter the Quantity that you will be sending.
G. Enter the MDS Part Number. (This applies to parts that already have existing ATS Part Numbers.)
H. From the drop-down, select the Product Option you are interested in: New, Surplus/Refurbished, Repair, or all.
I. If desired, click the plus sign next to Attachments to add pictures or upload any attachment.
Click Next
Please note, if you want to have a Repair Price, you must include the Repair Option in "H".
2. The second part is to complete the Repair information (if applicable.) If you didn't mark Repair as one of your options in section 1, you will not see this section.
J. Chose the Type of Repair from the drop-down. (If you do not
K. Enter a description of what is broken.
Click Next.
3. Complete the Requestor Information. For the quickest processing, information should be entered on all fields. That way, the CSR Team will be able to complete the process without having to reach out to the customer for more information.
L. Company Name
M. First Name
N. Last Name
O. Address
P. City
Q. State
R. Zip
S. Email
T. Phone* / Fax* (These are only required if Phone or Fax are chosen as the preferred Method of contact)
U Preferred Method of Contact
Click Next.
From here, if you are an SSR and have requested a repair, you will need to enter a job in eRepairPro, so that an RMA can be sent to you, and the product can be evaluated.
4. Finally, complete the additional Information. None of this is required, but it gives you the opportunity to add additional information.
V. Date the quote is needed by
W. Required Delivery Date to site.
X. Hot Order Checkbox - Y/N
Y. Any other comments? Include eRepairPro job numbers if available.
If you are an SSR and have requested a Refurb or Repair option, Please put a job in eRepairPro and add the RMA Number to the Comments Section.
5. Once you have completed the form, click Submit.
6. A confirmation message will tell you that the Capability Request has been successfully created.
- The confirmation message that is listed below can be used if there is an error that comes back when attempting to submit the form.
- This is NOT the Confirmation Number that will be used throughout the rest of the process. Correspondence with the IPS Customer Service team will reference a new number for tracking this submission throughout the process.
If you have another request to enter, you can do so by clicking on the Submit Another Request Button.
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