Industrial Parts & Service Wiki

| eCommerce: How do I see the status of an order for a Customer?

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Steps in the screenshots correspond to the numbers in the headings.

Intro Paragraph

1. Log into buy.advancedtech.com.

2. Your dashboard will populate with the list of companies you have permission to buy for.

3. In the dashboard options select Orders.

4. A list of orders will populate that you have made. This list will display ALL the orders you have made for ALL the companies you have permissions for.

Please Note:  You will only be able to see the orders that have been placed for this customer by you.  If someone from the site was to place an order for himself, it would not show in this view.

5. You can Search by Keyword and there is also Filtering option available if your list is long.

6. The Order Number is a hyper link. To get the Status of an order select that hyper link.

7. Order Status will be the top line under Order Details.

Other details available in this view:

Order date

Order total

Payment method

Ship To Address

Bill To address

Order Comments

PO#/Reference#

Actions (reorder/add to new shopping list)

Advanced Technology Services - Order Status - Google Chrome

If you see the Status as DECLINED this means that the status in Big Commerce is AWAITING EVALUATION.

As a buyer, if you are switching sites it is VERY IMPORTANT that after switching sites that you make sure the cart is EMPTY. If it’s not empty please clear it or anything your new site will not need.

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