Industrial Parts & Service Wiki

Recent updates

• | How do I process credit card transactions in eCommerce?

  Article

  Updated on May 17, 2021

  Article also found in:

  • Administration /  | Customer Service Representative / | CSR eCommerce Reference Material

• | Masquerading: Who does it and why?

  Article

  Updated on May 14, 2021

• | Overview: What happens when a price changes on a Quote?

  Article

  Updated on May 13, 2021

  Article also found in:

  • Administration /  | Customer Service Representative / | Fundamental Concepts

• | Navigating the CSR Home Page Dashboard in Salesforce

  Article

  Updated on May 13, 2021

• | How do I create a new account in the ATS Store?

  Article

  Updated on May 12, 2021

• | How can an individual customer send a message about their order?

  Article

  Updated on May 12, 2021

• | What if I can't see one of my customers in the eCommerce dashboard?

  Article

  Updated on May 11, 2021

  Article also found in:

  • Administration /  | FMS Buyer / | FMS Buyer Transactions

• | Verbiage: What is called what?

  Article

  Updated on May 11, 2021

• | How do I process a PRICED repair quote in Salesforce? (Existing Customer w/o terms in Salesforce)

  Article

  Updated on May 06, 2021

• | QRG: The order got assigned to the CSR queue and needs to be changed to the Harvard Queue. How do I do that?

  Article

  Updated on May 06, 2021