Industrial Parts & Service Wiki

Recent updates

• | What product types are available in the ATS Store?

  Article

  Updated on Jan 18, 2022

  Article also found in:

  • Administration /  | Customer Service Representative / | Fundamental Concepts

• | If the product isn't listed on the website, how can I find out if IPS can get it for me?

  Article

  Updated on Jan 07, 2022

  Article also found in:

  • Administration /  | Capability and Sourcing Requests / | C&S Requests in eCommerce
  • eCommerce User Guide /  | Product Pages / | Capability Request

• | How can I request a repair evaluation on the ATS eCommerce Store? Use the Capability and Sourcing Request Form!

  Article

  Updated on Jan 07, 2022

  Article also found in:

  • Administration /  | Customer Transactions / | Customer Transactions
  • Administration /  | Capability and Sourcing Requests / | C&S Requests in eCommerce

• ATS Part Description Standards

  Article

  Updated on Dec 15, 2021

  Article also found in:

  • Administration /  | Capability and Sourcing Requests / | C&S Requests in Salesforce
  • Data Integrity /  Data Integrity / Default chapter

• How do I create a new product in Salesforce?

  Article

  Updated on Dec 15, 2021

  Article also found in:

  • Administration /  | Capability and Sourcing Requests / | C&S Requests in Salesforce

• What do I do if I find that the Product requested on the C&S request is already in the system?

  Article

  Updated on Dec 15, 2021

• How do I close out a C&S request that we cannot fulfill?

  Article

  Updated on Dec 15, 2021

• Workflow with hyperlinks to the different teams.

  Article

  Updated on Dec 15, 2021

• Capability and Sourcing Request Workflow in Salesforce

  Article

  Updated on Dec 15, 2021

• How can I access Capability Requests submitted by a Customer/SSR?

  Article

  Updated on Dec 15, 2021

  Article also found in:

  • Administration /  | Capability and Sourcing Requests / | C&S Requests in Salesforce