Another type of products that are available on the ATS store are Refurbished. A refurbished item is one that has been previously returned to either IPS or the manufacturer. It is then repaired (if necessary), certified, and made ready to sell.
In almost all cases, refurbished products will be warranted, either by the Manufacturer or by IPS.
Let's look at how they are set up in Salesforce and how they flow through to eCommerce.
When a refurbished item is available, it will be added as a product type option in the ATS Store.
These screenshots have been taken from the quality environment so the product names look different. These are just for illustration purposes.
1. When you look up the product in Salesforce, you will see that the SKU has -REF.
2. The Product Price Type is Refurb.
3. Under the account details in Salesforce, there is the ability to set a discount on refurbished items.
4. The customer searches for the product in the ATS Store.
5. S/he clicks on the SKU/Product ID to see the options.
6. He chooses the Refurbished option and Adds to Cart.
7. Because this customer has a 15% discount on Refurbished items, he pays $25.50 as opposed to the $30 List price.
8. The details of the transaction are shown on the receipt.
9. You can see the order integrated properly to Salesforce when the status goes to In Progress.
10. From here, you would process the order as usual.
- Enter the ASTEA Job # under the Order Name field and save. This is accessed under Details.
11. Once the job is Shipped, it will show on the Closed Job Report. Go to the Shipping and Billing Information section and enter the following:
- Enter the Tracking number and any pertinent information.
- Confirm the payment method in this section. If paid by CC or PayPal, you will need to capture funds and mark the Paid checkbox.
12. Move the Order status to Activated and Mark as Current Status.
13. A confirmation message tells you that the status was updated.
14. The Order will show as completed on the ATS Storefront and in Big Commerce.
15. It will also show completed in the Big Commerce Admin Portal.
16. An email is sent to the customer alerting him that the Order is Completed.
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